🔧 Troubleshooting

Fixes for imports, syncing, notifications, and household access.

• A recipe import failedWhat ReciLore's import error messages mean, and what to try next.
• A recipe imported with wrong or missing detailsFix it by editing — and here's why extraction sometimes misses things.
• A YouTube recipe isn't workingReciLore reads a video's description and any linked recipe pages — if there's no usable recipe there, use Quick Paste.
• Photos or images aren't loadingUsually a connection or cache issue — sometimes a full storage allowance.
• My changes aren't syncingWhat the "changes waiting to sync" notice means, how retries work, and when a change is dropped.
• Something isn't showing up for my householdSync lag, a queued offline change, a tab hidden on their device, or they're not actually a member yet.
• An invite link isn't workingInvites expire after 7 days, must be opened by the exact invited email, and only work if you're not already in a household.
• I'm not getting notificationsReciLore only shows notifications inside the app — there are no push notifications — and only for a few specific events.
• Cook Mode didn't save my memoryThe note and photo on the "How did it go?" screen need an internet connection — reconnect before you leave that screen.
• The app won't open my householdThe "Couldn't open household" screen appears when ReciLore can't load your household — retry, clear a stale invitation, or connect once.
• Resetting offline dataClears this device's cached copy of your household — recipes, meal plan, grocery — without touching anything on the server.

Common questions

• Why did my recipe import fail?
• What does "Couldn't find a recipe on this page" mean?
• Import timed out — what now?
• The imported recipe has the wrong ingredients or steps — how do I fix it?
• Why did the import miss the photo or the servings?
• Why can't ReciLore import this YouTube recipe?
• "We could not read that YouTube video" — what does that mean?
• Why are recipe photos not showing?
• Recipe images are blank or grey — how do I fix it?
• What does "changes waiting to sync" mean?
• My grocery or meal-plan edits aren't showing on another phone.
• What is the "Retry now" button?
• Why did one of my changes disappear?
• I added a recipe but my family can't see it.
• Why isn't my meal plan showing for everyone?
• Why won't the invitation link work?
• "This invite has expired" — what now?
• The invite says the wrong email.
• Why don't I get push notifications from ReciLore?
• Where are my notifications?
• Which events trigger a notification?
• Why wasn't my cooking memory saved?
• I added a note after cooking and it disappeared.
• What is the "Couldn't open household" screen?
• ReciLore is stuck and won't load my household.
• What does "Clear invitation" do?
• What does "Reset Offline Data" do?
• Is it safe to reset offline data?
• When should I reset offline data?

Still need help?

Email us at [email protected] and we'll get back to you.