Billing problems

Updated 2026-09-02

Contact support for these

• Accidental duplicate purchase or a charge you didn't expect.
• "This subscription is already linked to another ReciLore household. Contact support for help." — one subscription can only fund one household; we can sort out the link.
• Refunds — these are handled by Apple or Google under their store terms; we can advise, but the refund itself goes through the store.

Email [email protected] with the store account email and roughly when the charge happened.

The "subscribe to restore Full" notification

This appears for the new owner after an ownership transfer. The previous owner's subscription didn't move with ownership, so if it has lapsed the new owner needs to start their own from Settings → Subscription. See How billing works and Transferring ownership.